1. What services does DNA Villa Management provide?
We offer complete villa management solutions including operations, guest relations, housekeeping, maintenance, marketing, booking management, financial reporting, and staff training.
2. How do you ensure transparency in management?
We provide clear monthly financial and performance reports so homeowners can track occupancy, revenue, expenses, and overall villa performance.
3. Can you help with marketing my villa?
Yes. We list your villa on leading booking platforms (Airbnb, Booking.com, etc.), manage reservations, and handle guest communication to maximize your property’s visibility and profitability.
4. Do I need to hire my own staff?
Not necessarily. We can manage existing staff or recruit and train new staff based on your villa’s requirements.
5. How do you maintain villa quality?
Our team regularly inspects the property, oversees housekeeping and maintenance, and ensures everything meets hospitality standards.
6. What can I expect during my stay?
Guests can expect a clean, well-maintained villa, smooth check-in and check-out, and support from our friendly staff throughout their stay.
7. Do you provide airport transfers and tours?
Yes, upon request we can arrange airport transfers, car rentals, and curated tours or activities around Bali from the trusted local vendor and third party.
8. Are meals included?
Some villas have partnership with the nearby restaurant to provide your breakfast on request with seperate payment.
9. What if I have an issue during my stay?
Our team is available to assist you promptly with any concerns, ensuring your comfort and satisfaction.
10. How do I make a booking?
You can book directly through our website or through our partnered platforms (Airbnb, Booking.com, etc.). Contact us if you’d like to secure the best rates.